Vacancies

Assistant Business Centre Manager - Cardiff

Bizspace is one of the UK’s leading providers of flexible business space with more than 100 properties and 3,600 customers. Our vision is:

To be recognised as the best provider of flexible business space and a great place to work.

The post holder will be required to be a role model, demonstrating our values of:

  • Collaboration
  • Accountability
  • Customer Focused
  • Adaptability

JOB SCOPE:

  • To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.
  • Reporting into Business Centre Manager

JOB DESCRIPTION

Responsibilities include but are not limited to;

Front of House - 35%

  • Welcoming visitors to the Business Centre
  • Offering refreshments to BizSpace guests/tours
  • Rapport building and fact-finding with customers
  • Managing incoming mail; Inc. signing and managing deliveries
  • Manage Mailbox and Virtual office customers
  • Managing access control for new/departing customers, visitors, contractors
  • Maintaining a log of BizSpace guests, contractors and attendees for firelog
  • Work closely with customers upon onboarding to ensure a smooth transition
  • Resolve any concerns or problems regarding the business centre experience, office set up and IT 

 

Customer Management - 30%

  • Enhance the customer journey – build and strengthen rapport
  • Coordinate and organise customer engagement activities 
  • Promote and encourage site networking and event participation
  • Identify opportunities to link customers and their businesses with one another
  • Promote ‘refer a friend’ incentive
  • Manage relationships; encourage positive reviews and oversee complaints 

 

BCM Support - 30%

  • Conducting viewings and sales 
  • Encourage and promote ESG interactivity and engagement
  • Deputise BCM role with all aspects of Business Centre management
  • Devise regular fun and engaging activities to hold within the Business Centre
  • Support social media activity – content, pictures & videos for followers
  • Answering and managing calls and enquiries
  • Maintaining availability lists, pricing and newsletters
  • Support regionally when required within the wider team

Operations - 10%

  • Maintain the highest of professional standards
  • Daily review of cleaning and maintenance levels
  • Oversee cleaning and maintenance operatives and contractors
  • Ensure kitchens and communal areas are presented at their best at all times
  • Maintain sales literature and collateral, Inc. ordering thereof
  • Maintain standards and oversee management of meeting room bookings
  • Stationery and supplies management and ordering
  • Participate and drive activities that improve the quality of the services provided 

KEY SKILLS

  • Excellent communication skills at all levels
  • Problem solver by nature
  • Sales Experience 
  • Good knowledge of use of IT
  • Use of Microsoft 365
  • Good telephone manner
  • Professional appearance and personality
  • Flexible
  • Full clean driving license

 

If you wish to apply, please email Patrick Gray at [email protected] with your CV and a cover letter.