Vacancies

Assistant Business Centre Manager - Nottingham Park Row

Bizspace is one of the UK’s leading providers of flexible business space with more than 100 properties and 3,600 customers. Our vision is to be recognised as the best provider of flexible business space and a great place to work.

The post holder will be required to be a role model, demonstrating our values of:

  • Collaboration
  • Accountability
  • Customer Focused
  • Adaptability

JOB SCOPE:

  • To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.
  • Reporting into Business Centre Manager.

JOB DESCRIPTION

Responsibilities include but are not limited to;

Front of House - 35%

  • Conducting viewings and sales
  • Encourage and promote ESG interactivity and engagement
  • Deputise BCM role with all aspects of Business Centre management
  • Devise regular fun and engaging activities to hold within the Business Centre
  • Support social media activity – content, pictures & videos for followers
  • Answering and managing calls and enquiries
  • Maintaining availability lists, pricing and newsletters
  • Support regionally when required within the wider team

Operations - 10%

  • Maintain the highest of professional standards
  • Daily review of cleaning and maintenance levels

 

Responsibilities include but are not limited to;Front of House - 35%

  • Welcoming visitors to the Business Centre
  • Offering refreshments to BizSpace guests/tours
  • Rapport building and fact finding with customers
  • Managing incoming mail; Inc. signing and managing deliveries
  • Manage Mailbox and Virtual office customers
  • Managing access control for new/departing customers, visitors, contractors
  • Maintaining log of BizSpace guests, contractors and attendees for fire log
  • Work closely with customers upon onboarding to ensure a smooth transition
  • Resolve any concerns or problems regarding the business centre experience, office set up and IT

 

Customer Management - 30%

  • Enhance the customer journey – build and strengthen rapport
  • Coordinate and organise customer engagement activities
  • Promote and encourage site networking and event participation
  • Identify opportunities to link customers and their businesses with one another
  • Promote ‘refer a friend’ incentive
  • Manage relationships; encourage positive reviews and oversee complaints

 

BCM Support - 30%

  • Oversee cleaning and maintenance operatives and contractors
  • Ensure kitchens and communal areas are presented at their best at all times
  • Maintain sales literature and collateral, Inc. ordering thereof
  • Maintain standards and oversee management of meeting room bookings
  • Stationery and supplies management and ordering
  • Participate and drive activities that improve the quality of the services provided

Any other duties reasonably required by your line manager

Key Skills

  • Excellent communication skills at all levels
  • Problem solver by nature
  • Sales Experience
  • Good knowledge of use of IT
  • Use of Microsoft 365
  • Good telephone manner
  • Professional appearance and personality
  • Flexible
  • Full clean driving license

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.

If you wish to apply, please email Steve Moody at [email protected] with your CV and a cover letter.