Vacancies

Bizspace is one of the UK’s leading providers of flexible business space with more than 100 properties and 3,600 customers. Our vision is:

To be recognised as the best provider of flexible business space and a great place to work.

The post holder will be required to be a role model, demonstrating our values of:

• Collaboration
• Accountability
• Customer Focused
• Adaptability

JOB SCOPE:

• To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.
• Reporting into Business Centre Manager

JOB DESCRIPTION

Responsibilities include but are not limited to;

Front of House - 35%

• Welcoming visitors to the Business Centre
• Offering refreshments to BizSpace guests/tours
• Rapport building and fact-finding with customers
• Managing incoming mail; Inc. signing and managing deliveries
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining a log of BizSpace guests, contractors and attendees for firelog
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the business centre experience, office set up and IT 

Customer Management - 30%

• Enhance the customer journey – build and strengthen rapport
• Coordinate and organise customer engagement activities 
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Promote ‘refer a friend’ incentive
• Manage relationships; encourage positive reviews and oversee complaints 

BCM Support - 30%

• Conducting viewings and sales 
• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team

Operations - 10%

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best at all times
• Maintain sales literature and collateral, Inc. ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Participate and drive activities that improve the quality of the services provided 

KEY SKILLS

• Excellent communication skills at all levels
• Problem solver by nature
• Sales Experience 
• Good knowledge of use of IT
• Use of Microsoft 365
• Good telephone manner
• Professional appearance and personality
• Flexible
• Full clean driving license

If you wish to apply, please email Steve Moody at [email protected] with your CV and a cover letter.