Vacancies

Business Centre Manager - Letchworth

Bizspace is one of the UK’s leading providers of flexible business space with more than 100 properties and 3,600 customers. Our vision is:

To be recognised as the best provider of flexible business space and a great place to work.

The post holder will be required to be a role model, demonstrating our values of:

JOB SCOPE:

Responsible for the day-to-day operation of your site or sites, expected to travel between sites as required.
Reports to the Regional General Manager.
Line manages Assistant Business Centre Manager based at your site.

Responsibilities include but are not limited to;

Commercial - 70%

Ensure you carry out marketing and follow up on leads received to maximize sales potential.
Potential customer - own and drive the customer journey from end to end, ensuring we are consistently exceeding customers’ expectations and maximising conversion
Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move-in feedback)
Retention – own the end to end renewal process
Processing of supplier invoices
Monthly invoicing
Reviewing and managing site P&L against budget
Achieve budgeted profit for your Centre
Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.

Customer Management - 25%

Take full responsibility for customer service within the centre
Responsibility for the prompt resolution of all customer queries/enquiries
Understand the output of the NPS, ensuring agreed Action Plan is delivered
Manage customer move in and out efficiently, cost-effectively and smoothly
To ensure meetings room standards such as set-up, equipment checking and clearing are maintained
Work closely with the Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.
Responsible for the day-to-day operation of business centre
Daily walk round to confirm that standards of appearance are being maintained.
Ensure that company procedures are adhered to.
Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc.

General - 5%

Take responsibility for own learning and development.
Actively participate in, and drive, activities that improve the quality of the service.
Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates
Where role requires line management of direct report
Any other duties reasonably required by your line manager

If you wish to apply, please email Phil Sexton at [email protected] with your CV and a cover letter.