Vacancies

Business Centre Manager - Solihull

Bizspace is one of the UK’s leading providers of flexible business space with more than 100 properties and 3,600 customers. Our vision is:

To be recognised as the best provider of flexible business space and a great place to work.

The post holder will be required to be a role model, demonstrating our values of:

  • Collaboration
  • Accountability
  • Customer Focused
  • Adaptability

JOB SCOPE:

  • Responsible for the day-to-day operation of your site or sites,  expected to travel between sites as required.
  • Reports to the Regional General Manager. 
  • Line manages Assistant Business Centre Manager based at your site.

JOB DESCRIPTION

Responsibilities include but are not limited to;

Commercial - 70%

  • Ensure you carry out marketing and follow up on leads received to maximize sales potential.
  • Potential customer - own and drive the customer journey from end to end, ensuring we are consistently exceeding customers’ expectations and maximising conversion 
  • Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move-in feedback) 
  • Retention – own the end to end renewal process
  • Processing of supplier invoices
  • Monthly invoicing 
  • Reviewing and managing site P&L against budget  
  • Achieve budgeted profit for your Centre
  • Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.

 

Customer Management - 25%

  • Take full responsibility for customer service within the centre 
  • Responsibility for the prompt resolution of all customer queries/enquiries 
  • Understand the output of the NPS, ensuring agreed Action Plan is delivered 
  • Manage customer move in and out efficiently, cost-effectively and smoothly
  • To ensure meetings room standards such as set-up, equipment checking and clearing are maintained
  • Work closely with the Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time. 
  • Responsible for the day-to-day operation of business centre 
  • Daily walk round to confirm that standards of appearance are being maintained.
  • Ensure that company procedures are adhered to.
  • Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc.

 

General - 5%

  • Take responsibility for own learning and development. 
  • Actively participate in, and drive, activities that improve the quality of the service. 
  • Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates
  • Where role requires line management of direct report 
  • Any other duties reasonably required by your line manager

KEY SKILLS

  • Sales skills and experience
  • Good working knowledge of Microsoft 365
  • Marketing skills
  • Negotiating skills
  • Excellent time management and prioritization skills
  • Line management experience 
  • Excellent communication skills at all levels
  • A problem solver by nature
  • Good knowledge of the use of IT
  • Professional appearance and personality
  • Flexible
  • Full clean driving license

 

If you wish to apply, please email Phil Sexton at [email protected] with your CV and a cover letter.